Last updated: June 2026

This Privacy Policy explains how CarRentalHelp collects, uses and protects the personal information you provide when using this website or our dispute resolution service.

1.  Who we are

CarRentalHelp is an independent dispute guidance service. References to 'we', 'us' and 'our' in this policy refer to CarRentalHelp. Our contact email address is help@carrentalhelp.co.uk.

2.  What information we collect

When you use the dispute form or contact form, we collect:

• Your name and email address
• Details of your rental booking — including company names, booking references, rental country and dates
• A description of the dispute and the amount involved
• Information about the evidence you hold
• Details of any correspondence already exchanged with the rental company or broker

We do not ask for — and you should not provide — sensitive financial details such as full credit or debit card numbers, bank account details, or passport numbers.

3.  How we use your information

We use your information solely to prepare your Dispute Resolution Pack. Specifically:

• To analyse the structure of your rental and dispute
• To prepare a case summary and escalation strategy tailored to your situation
• To generate appropriate complaint templates and an evidence checklist
• To contact you by email with your completed pack and any necessary follow-up

We do not use your information for marketing purposes. We do not sell, share or transfer your information to third parties, including rental companies, brokers or insurers.

4.  Legal basis for processing

We process your personal data on the basis of contract — specifically, to fulfil the service you have purchased. We also process contact enquiries on the basis of legitimate interest in responding to pre-purchase queries.

5.  How long we keep your information

We retain your dispute information for 12 months after your pack is delivered, in case you have follow-up queries. Contact enquiries that do not result in a purchase are retained for 3 months. After these periods, your information is securely deleted.

6.  Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to any legal obligations
• Object to processing in certain circumstances

To exercise any of these rights, please contact us. We aim to respond within one month.

7.  Cookies

This website uses only essential cookies needed to make it work — for example, remembering your progress through the dispute form and processing your payment securely. We do not use advertising or tracking cookies.

To understand how the site is used, we use a privacy-friendly analytics tool that sets no cookies, collects no personal data, and does not track you across websites. It records only anonymous, aggregated information, such as which pages are viewed and how visitors arrive at the site.

8.  Payment processing

Payment for Dispute Resolution Packs is processed via Stripe. We do not store card details. Please refer to the payment provider's own privacy policy for information on how they handle your payment data.

9.  Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the service following any update constitutes acceptance of the revised policy.

10.  Contact

If you have any questions about this policy, please contact us.